Customer Service

We want you to be completely satisfied with your purchase. If for any reason you're not satisfied, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price, less a 20% restocking fee (except shipping and Handling) charges are not refundable) The original credit card used for the purchase will be issued the credit once processed. iAutoBudyParts.com cannot issue credit for items not returned within 30 days of receipt. Note shipping and Handling charges are not refundable at any circumstances.

If you wish to return a part: Please follow the Return Policy as explained below.

• Call the iAutoBudyParts.com Customer Service Desk at 1-800-755-6922 to request a Return Materials Authorization (RMA) number. (Without an RMA number, our receiving department will refuse your return.)
• The RMA number MUST be on the return label.
• Customer Service will provide you the shipping address to send the returned item. Returns must be sent to the original shipping warehouse location.
• Refunds will be issued once the parts are received, inspected and processed.
• Returned parts must be in "as new" condition and shipped in their original package and shipping carton. If the original shipping carton is not available, the part must be packaged correctly to ensure safe shipping. We cannot issue credit for items that arrive damaged or for items that have been partially or fully installed. Proper shipping, and associated cost, is the responsibility of the customer.
• The original invoice, or a copy, must be included with the item.

Credits to the original credit card used for the purchase will be immediately applied upon inspection and processing of the returned item(s) but may not appear on your credit card statement for one or two billing cycles.

If you received an incorrect part: Call our Customer Service desk at 1-800-755-6922 to explain the problem, reorder the correct part and get an RMA for the first part. iAutoBudyParts.com will ship the replacement part as soon as possible freight paid. Once the original part is returned, undamaged and in its original carton, you will be credited for the full amount of the original sale excluding freight.

If you refuse a shipment: Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned to iAutoBudyParts.com and you will be credited for the full amount of the sale, less shipping and handling. Please allow 2 weeks for a credit to be issued. It is your responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.